Grievance Handling in Organizations
What is a
Grievance?
A grievance is a concern, problem or
complaint that a member of staff raises. The grievance could be about anything
in relation to the workplace. It could be about another member of staff,
management, working conditions, workloads. So there are no limitations on what
a grievance could be about.
Staff should be encouraged to informally discuss grievances with their
managers before raising a formal grievance. In many incidents, this resolves issues
and prevents concerns and problems from becoming serious. However, in some
cases the issue may be too big to solve in this way and then a grievance
procedure is necessary.
Definition- Grievance
Complaint
is a dissatisfaction which the employee brings to the attention of his
immediate supervisor.
Grievance
is a formal complaint by employee concerned which he brings to the attention of
his immediate superior or in an accordance with the procedure as outlined in
CA.
Dispute
is an unresolved grievance which involves the company and union and is referred
to Labour Ministry for conciliation/arbitration.
(Mohamed,1992)
What is Grievance Handling?
Grievance handling is
the management of employee dissatisfaction or complaints (e.g. favoritism,
workplace harassment, or wage cuts). By establishing formal grievance handling
procedures, you provide a safe environment for your employees to raise their concerns.
You also create a channel to explain your policies and rationale for actions or
decisions.
Importance of Solving Grievances.
Why is solving grievances is important in
the organization?
As an employer, it is
important to follow a grievance procedure to make sure you have done everything
appropriate to deal with the matter. By the following procedure, you take emotion,
hearsay, personal opinion and bias out of the matter. You deal with the facts
of the situation in an ordered and systematic way. This will avoid the possibility of you and your company being
accused of unfair treatment of staff and possibly ending up in front of an
employment tribunal.
References
Learning, E. in (2019). Why is it important to
follow a Grievance Procedure? | Compliance. [online] Engage in
Learning. Available at: https://www.engageinlearning.com/faq/compliance/discipline-and-grievance/
why-is-it-important-to-follow-a-grievance-procedure/.Accessed 29 May 2020.
www.tal.sg. (n.d.). Grievance Handling.
[online] Available at:
https://www.tal.sg/tafep/employment-practices/grievance-handling/# .Accessed 29 May 2020.
www.tal.sg. (n.d.). Grievance Handling.
[online] Available at:
https://www.tal.sg/tafep/employment-practices/grievance-handling/# .Accessed 29 May 2020.
